Support
Stuck on something, found a bug, or have a question about your purchase? Here's how to reach us and answers to the most common questions.
Email sediment@reelary.app
We reply to every email, usually within 1–2 business days. Include your macOS version and, if you can, a screenshot — it helps us answer faster.
Common questions
Sediment can't see my caches, snapshots, or backups
Most System Data lives in folders macOS protects. Open System Settings → Privacy & Security → Full Disk Access, enable Sediment, then relaunch the app. If Sediment isn't in the list yet, click the + button and add it from Applications.
Some categories show "0 GB" or say they need the direct download
The Mac App Store version runs in Apple's sandbox, which can't reach APFS local snapshots or system-level caches — that's a platform restriction, not a bug. The direct-download version, notarized by Apple outside the App Store, can reach every category. See Pricing for both options.
I bought Sediment on the App Store — how do I unlock the direct download?
Open the App Store version, go to its unlock/license screen to copy your license key, then paste that key into the direct-download version. One purchase unlocks both; you're never charged twice.
I deleted something and want it back
Anything Sediment can send to the Trash goes to the Trash first — restore it from there like any other file. Items in the Quarantine area (like local snapshots) are held for a set number of days before permanent removal; check Sediment's history to see exactly what was removed and when.
How do I get a refund?
Bought on the Mac App Store: request a refund directly from Apple at reportaproblem.apple.com, since Apple handles all App Store billing. Bought via direct download: email sediment@reelary.app with your order confirmation and we'll take care of it.
I found a bug or Sediment crashed
Email sediment@reelary.app with what you were doing, your macOS version, and a screenshot if you have one. If macOS offered to send a crash report, feel free to paste that in too — we only ever see what you choose to send us. See our Privacy Policy for details.
Something else
For anything not covered here — feature requests, press, or general questions — email sediment@reelary.app and we'll get back to you.